Bought it for my niece as Xmas present, to use primarily for school/homework, but also some light gaming since I saw on YouTube reviews Ryzen 3500U running Fortnite comfortably over 60 fps, but mine barely does over 30 on lowest settings at 720p. I have the same issue with exact same model. The CPU according to AMD's spec page, is rated at 15 watts not 6, so by restricting its power allowance to almost a third, it looses a ton of performance and that's unacceptable. If this is programmed in the BIOS, like I believe, it would mean Acer is robbing us of compute power that we've paid for.
If anyone has the same model even with an Intel CPU, please take 5 minutes of your time and test your CPU under load and report back. I want to know how many of you guys have experienced this? Is this behavior normal? Acer Support wouldn't tell me so I want to find out myself. So we can rule the temperature out as well since the exact same issue occurred again. At first I thought this was a temp issue, so I pulled out my portable air conditioning unit and let it blow cold air directly onto the bottom intake side of the laptop, it was idling at 12-15c and on full load at 48-52c. It happens while plugged in and on battery. This happens everywhere from gaming to rendering videos, basically any kind of load triggered an automatic power throttle regardless of power source or temperature. I noticed something strange with the Ryzen 3500U on my Acer Aspire 5 A515-43 namely that after around 100 seconds or so, it automatically throttles itself down to ~6 watts (CPU Package Power) from ~10-12 watts.
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